T&C/PRIVACY POLICY

TERMS & CONDITIONS

 

Cabees Taxi Bishops Stortford does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Cabees Taxi Bishops Stortford will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Cabees Taxi Bishops Stortford accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

Cabees Taxi Bishops Stortford does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked please contact Cabees Taxi Bishops Stortford immediately.

Please ensure you give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays please inform us or the driver as soon as possible.

Cabees Taxi Bishops Stortford use their own transport wherever possible but do use third party companies where appropriate.

Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days as UK Bank Holidays may also be affected.

POLICIES & NOTICES

Pricing

Cabees Taxi Bishops Stortford prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Cabees Taxi Bishops Stortford reserves the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.

Waiting Time

On Journeys collecting from an airport Cabees Taxi Bishops Stortford does not charge for the 1st hour’s waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £18.00/hr pro rata.

Waiting time for all other journeys will be charged at £18.00/hr pro rata from the scheduled pick up time.

Tolls

The driver may ask you for the money for tolls charges.

Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment.

Re-Booking

All bookings must be made through the office either via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured.

Cancellations

Cabees Taxi Bishops Stortford will accept any cancellation as long as 24 hours notice is provided and there will be no charge. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Cabees Taxi Bishops Stortford confirming the cancellation, then we have not received it. In this case please call our out of hours number which is 01279899151

Refunds will not be issued in the following circumstances:

– No refund is made if the passenger does not show up for pre-paid journeys.

– No refund is made for cancellation of a booking with less than 24 hours notice provided or afterwards.

– All other circumstances where a refund may be possible should be addressed directly with Onward Travel Solutions Ltd’s customer services.

QUESTIONS & ANSWERS

How do I make a booking?

Via telephone or preferably through online form on our website.

When will I receive confirmation of my booking?

You will receive a text or email containing your booking with us.

When will receive my Sales Receipt?

Your Sales receipt will be provided by driver at the end of the journey.

How do I find my driver from an airport, port or station?

You will recieve driver contact details. Also the driver will contact you just before pick up.

What is a ‘Meet and Greet’ service?

A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.

Will I incur any extra charges if my plane is delayed?

No, we will track your plane’s progress when it is in the air.

Is Your Company licensed and fully insured?

Yes, We are fully licensed. All our vehicles are also insured.

What do I do if I don’t know the postcode?

Enter all the details you do have and we will try and find the postcode and email you back a quotation as soon as possible.

What happens if I haven’t received confirmation and my transfer is imminent?

Please call 01279899151 and we will deal with your booking as quickly as possible.

Will you meet us anytime of day or night?

Yes, as all bookings are pre booked we can provide a 24hr service.

Can I smoke in the car?

No. we operates a strict non smoking policy in all their vehicles.

PRIVACY POLICY

Cabees Taxi Bishops Stortford is committed to protecting the privacy of its customers. This Privacy Policy applies to all the domains that are wholly managed by Rafal Glowienkowski trading as Cabees Taxi Bishops Stortford including www.cabees.taxi, www.cabees.uk, www.cabees.co.uk.

The sites are owned by Rafal Glowienkowski trading as Cabees Taxi Bishops Stortford. We are the `data controller’ of the personal information you provide to us.

 

Information we collect from you

Information you give us: Cabees Taxi Bishops Stortford requires you to submit personal details including names, addresses, flight numbers and payment details to successfully make a travel booking. Your credit/debit card detail only stay on our system for the duration of the booking process and is encrypted using PayPal. Your details are maintained on our database to enable us to amend, cancel or update your relevant booking.

Information we collect about you. With regard to each of your visits to our sites we will automatically collect information about your computer (e.g. your IP address, browser, operating system etc.) for system administration and to report aggregate information to our advertisers.

Cabees Taxi Bishops Stortford does not use your details for direct marketing purposes.

If you share other people’s data with us, for example if you wish to make a booking for another family member, you will need to check that person consents to you providing that information to us.

How we use the information we collect from you

We may use information about you to:

  • carry out our obligations arising from any contracts entered into between you and us to provide certain travel services that you request from us. This includes passing certain details about you (such as your name and the names of other travel party members), to our third party travel operators who will be providing the travel services to you;
  • ensure that content from our sites is presented in the most effective manner for you and for your computer;
  • provide information, products and services that you request, or which we think may interest you.

By completing a booking with Cabees Taxi Bishops Stortford , you agree to receive an email or text message shortly after the completion of your journey, asking you to review your trip. This review can be completed anonymously. By completing a review you agree that your review can be uploaded onto the relevant areas of the website for the purpose of informing other users. We reserve the right to adjust, reject, remove or use the reviews in any way that we see fit at our sole discretion. The review request should be regarded as a survey only and does not include any further commercial offers, invitations or incentives.

Where you have given your permission for us to use your personal information for particular purposes, or where we send you communications relating to our products and services, you can at any time change your preferences as to how your data is used by us informing us.

We may also use information about your visits to our sites to enhance your visit to our sites and to create a general demographic profile of visitors.

Telephone calls and e-mail correspondence with Cabees Taxi Bishops Stortford at the email addresses accessible through, or obtained from, this site may be recorded or monitored. By using these communication methods you are consenting to the recording and/or monitoring of your calls and emails.

How do we store and protect your data?

We will endeavour to ensure that the personal information you submit to us is kept private and secure, and held in accordance with relevant laws. We will not sell, rent or otherwise disclose the personal information you provide to us through the sites to third parties (other than as listed below) unless we are required to do so by law.

Where we store your data

Cabees Taxi Bishops Stortford SSL encryption technology on all its websites to ensure your information is kept private. A SSL Certificate provides validation that our domain is registered and that we hold a valid certificate and also encrypts your information within a secure environment which is impossible to crack meaning you can book in real-time simply and securely.

Disclosing your information

We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information secure and confidential and may only use it as permitted by us in accordance with this Privacy and Cookie Policy.

We may disclose your information in the following cases:

  • if we want to sell our business, or our company, we can disclose it to the potential buyer;
  • to other businesses in our group in order to assist in the provision of our services to you;
  • if we have a legal obligation to do so, or in order to protect other people’s property, safety or rights;
  • we can exchange information with others to protect against fraud or credit risks;
  • to any financial institution with whom we hold an account for the purpose of verifying credit status and / or validating financial transactions.

How Long Do We Store Your Data?

We will not keep your data for longer than is necessary for the relevant purposes set out in this Privacy Policy. Where you have made a booking, we will hold your relevant personal details to enable us to provide after-sale services and to administer the relevant warranty. Different retention periods apply for different types of data, however the longest we will normally hold your data is 6 years. For more information on our data retention policy, please contact us.

Your rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data.

You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.

If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn.

You have the right to lodge a complaint to the Information Commissioners’ Office if you believe that we have not complied with the requirements of the GDPR or DPA with regard to your personal data.

No data collected from children

Our Site is not directed at children and should not be accessed by them. We will not knowingly collect information from minors without their parent’s or guardian’s consent.

Further information

If we change this Privacy and Cookie Policy, we will post the changes on this page. If we decide to, we may also email you.

If you have any questions regarding this policy or would like more information about the cookies used on our websites, please contact us.

THE GDPR (GENERAL DATA PROTECTION REGULATION)

The ‘General Data Protection Regulation’ (GDPR) is a piece of European data protection legislation designed to replace and strengthen the ‘1995 EU Data Protection Directive’ as well as unify these standards across the European Union.

The regulation aims to give consumers greater control over their personal data. It does this by increasing fines for companies that do not take the security of their customers data seriously, up to £20 million or 4% of turnover, as well as increasing consumers rights to access the data companies hold on them.

The GDPR is set to become law on 25th May, 2018 and applies to any company who stores or processes the personal data of an EU citizen.

What We’re Doing to be GDPR Compliant

Cabees Taxi Bishops Stortford takes data security seriously. We take many steps to protect your data, these include:

  • Enforcing ‘HTTPS’ connections to our web servers.
  • Running regular security scans on our network.
  • Regular scheduled scans of all PC’s with heavy duty virus protection software.
  • Keeping an inventory of all the personal data we store and ensuring we only collect data that is required to carry out the service.
  • Maintaining a ‘Data Flow Map’ which lists where we store our data including any third parties that are involved.
  • Regularly reviewing our Data Protection Policies and ensuring appropriate training is provided to employees.